Terms and Conditions & Privacy

1. Who we are

Executive English London is a small UK business offering one-to-one online Business English coaching. Lessons are taught by Paula, a TEFL-certified English teacher. In these terms, "we", "us" and "our" mean Executive English London, and "you" means the student using the website and lessons.

2. Lessons

• Lessons are one-to-one, take place online on Zoom and last 45 minutes.
• All lessons are taught in English.
• You need a stable internet connection and a device that can run Zoom. We are not responsible for lesson time lost because of problems with your own connection or equipment.

3. Your account and free trial

• To book lessons you need an account. Please give accurate details and keep your password private.
• When you create an account you agree to these terms and consent to us storing your details as described below.
• Every new student books a free 25-minute trial lesson with Paula as the last step of creating an account. Your account is complete once the trial is booked.
• There is one free trial per student. A phone number is needed to book it.

4. Lesson packs and payments

• Lessons are sold in packs: 4 lessons (£109), 12 lessons (£317) or 20 lessons (£517). Prices shown on the website at the time you book apply.
• Payments are taken online through PayPal. We do not see or store your card details.
• There is no subscription. You only pay for the packs you choose to buy.
• Lesson packs are valid for 60 days from purchase. Please book and use your lessons within that time.

5. Booking, rescheduling and cancellations

• You book lessons through the booking calendar on this website. A lesson is confirmed once it shows in My Lessons.
• You can reschedule a booked lesson once, as long as you do it more than 48 hours before the lesson starts.
• If you need to cancel, or you have a problem with a booking or payment, please contact Paula as early as possible and we will do our best to help.
• Nothing in these terms affects your statutory rights as a consumer under UK law.

6. What personal information we hold

• Your name and email address.
• Your phone number, if you give it to us (it is needed to book the free trial).
• Your booking details: the lessons you book, their times, and your lesson packs and payment status (but not your card details).
• Anything you choose to tell us, for example in the onboarding questions, feedback or messages.
• The date and time you agreed to these terms and which version you agreed to.
• Technical information: the website uses a sign-in cookie to keep you logged in, saves your language preference in your browser, and uses Google Analytics to understand how the site is used.

7. How we use and protect your information

• We only store your details with your consent, which you give when you create an account.
• We use your information only to run your account, lessons and bookings, and to contact you about them.
• Your information is stored securely. Passwords are stored in encrypted (hashed) form and access is limited to what is needed to run the service.
• We do not sell your information, and we do not share it with anyone else except the service providers we need to run the website and lessons. These are website hosting (Vercel), our database provider (Turso), Zoom for lessons, PayPal for payments, and our email provider for booking emails. They only use your information to provide their service to us.

8. Making a request or a complaint

If you have a question about your data, contact us using the details below. We will reply as soon as we can, and within one month.

If you're unhappy with anything, or would like to make a complaint, please message us using the contact details below and we'll do our best to put it right.

9. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. If we make an important change, we may ask you to agree to the new version.

10. Contact us

• Email: executiveenglishlondon@gmail.com
• Phone: 07472 609048
• Or use the contact page on this website.